V365 Privacy Policy

V365 (referred to as "we", "us", or "the platform") is an internationally licensed online gaming service. This privacy policy applies to all users of the v365 website, mobile app, and related services.

By registering for or using our platform, you are considered to have consented to the collection and use of information as described in this privacy policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our services.

This policy may be updated from time to time. For significant changes, we will notify you via your registered phone number or email. We recommend checking this page regularly.

To provide you with the best and most secure experience, v365 collects the types of information listed below. We only collect what is necessary — nothing more.

a) Identity & Contact Information:

b) Financial Information:

c) Technical & Usage Data:

V365 uses the data it collects solely for lawful and specified purposes. We never use your personal information for anything beyond what is necessary.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: For processing deposits, approving withdrawals, and maintaining transaction records.
• Customer Support: To handle your questions, complaints, and issues, and to maintain communication through customer support.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Promotions & Bonuses: To send you relevant offers and promotions based on your preferences.
• Legal Obligations: To meet regulatory requirements and maintain legally required records.
• Service Improvement: To analyze user behavior and improve the overall platform experience.
• Responsible Gaming: To identify patterns of addictive behavior and intervene in a timely manner.

V365 never sells your personal data to third parties. In a limited number of cases, certain information may need to be shared — and we are fully transparent about when and why that happens.

• Payment Processors: Mobile Banking, Nagad, Rocket — necessary information is shared to complete transactions. These providers have their own privacy policies.
• KYC Verification Body: Licensed third-party verification services may be used for identity verification.
• Legal Authorities: Data may be disclosed in response to court orders, law enforcement requests, or regulatory authority demands.
• Game Providers: Game history and statistics may be shared with game developers/providers in anonymized or aggregated form.
• Technology Partners: Limited data may be shared with trusted technology partners for hosting, analytics, and security services.

V365's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Used to maintain active login sessions, verify security, and ensure core platform functionality. Disabling these may cause the service to not work properly.
• Performance Cookies: To measure platform speed and performance. This data is completely anonymous.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To understand which pages are used most. This data is analyzed in aggregated form.

V365 employs industry-leading technical and organizational measures to keep your data safe.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional verification layer to keep your login secure.
• Firewall & DDoS Protection: Advanced network protection against cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party security specialists.
• Encrypted Database: Stored data is encrypted and cannot be read directly.
• Restricted staff access: Only authorized personnel can access data on a need-to-know basis.

We do not retain your data beyond what is necessary. Retention periods are determined based on service delivery requirements, legal obligations, and dispute resolution needs.

• Active account information: For as long as the account remains active.
• Financial Transaction Records: Typically 5–7 years, as required by law.
• KYC Documents: Up to 5 years after account closure, in accordance with regulatory requirements.
• Gaming Logs: For dispute resolution of up to 3 years.
• Cookies & Session Data: From 30 days up to a maximum of 1 year.

Upon a request to close your account, we will delete all data beyond our legal retention obligations within the designated timeframe.

Under our privacy policy, you have the following rights. To exercise any of them, please contact customer support.

V365 strictly prohibits registration by anyone under the age of 18. Our platform is in no way directed at minors, and we do not knowingly collect any information from them.

• Age is verified at registration. Users under 18 are not permitted to create an account.
• Age verification is carried out as part of the KYC process.
• If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately.
• If parents have any concerns, they are welcome to contact our customer support team.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us. Our dedicated data protection team will handle your matter with care.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant regulatory authority.